Frequently Asked Questions (FAQ)

How long will it take to receive my order?
Orders are usually processed within 1–2 working days. Standard delivery within the United Kingdom takes around 5–8 working days. Altogether, the estimated delivery time is 6–10 working days.

Do you offer free shipping?
Yes, standard shipping within the United Kingdom is free of charge.

Where does Leslios ship?
At the moment, we deliver only to UK addresses. If we expand to other regions in the future, this information will be updated on our website.

Where is Leslios located?
Leslios is registered in Germany and works with fulfilment partners in the United Kingdom to ensure reliable and timely deliveries.

Can I cancel my order?
Yes, orders may be cancelled within two hours of purchase, provided they have not yet been dispatched. Please contact us straight away by email.

How do returns work?
Items can be returned within 14 days of delivery. Products must be unused and include the original tags and packaging. To arrange a return, please email us with your order number and reason for return. For faulty or incorrect items, we cover the return costs. For change-of-mind returns, the customer pays the return shipping.

Can I exchange items?
Exchanges are offered for faulty or incorrectly delivered items. Please contact us within 14 days to receive a prepaid return label.

When will I receive my refund?
Refunds are processed within 5 working days after we have received and inspected your return. Depending on your bank or payment provider, it may take a little longer for the money to appear in your account.

How can I contact customer service?
You can reach us by email. Our customer service team is available Monday to Saturday, 9:00 am – 3:00 pm (GMT/BST). We usually reply within 1–2 working days.

Can I return items if I simply don’t like them?
Yes, as long as the item is unused, in its original condition, and returned within 14 days. Please note that in this case, the return shipping cost is the customer’s responsibility.

How can I track my order?
Once your order has been dispatched, you will receive a tracking number by email. This allows you to follow the delivery progress either on our tracking page or directly with the courier.

Do you have a physical store?
No, Leslios is an online-only store, which allows us to focus on offering a clear and flexible range of products.